You've planned your move, secured your investments, and researched the tax implications. Now, the questions turn from logistics to lifestyle.
How do you integrate into Maltese society, navigate its unique pace, and handle the administrative complexities?
Building trust is paramount: In Maltese business, personal connections often precede professional transactions. While this may feel informal, it is a crucial step toward building lasting trust. Negotiations may unfold over a leisurely meal, allowing time to build rapport.
A unique communication style: Maltese business communication is a mix of Mediterranean warmth and British formality.
English is the primary language for business, but learning a few phrases in Maltese, such as "Bonġu" (Good morning), can demonstrate respect and effort.
The art of relationship-building: While hierarchy exists, collaboration is highly valued, and humor can often break the ice. Engaging in informal conversation about family or local football can strengthen professional ties.
The Maltese approach to time, often called "island time," is a cultural nuance that can be a source of frustration for newcomers accustomed to a more rigid schedule.
Punctuality is a two-way street: While you will be expected to be punctual for meetings and appointments, understand that others may not adhere to the same strict schedule. Use this time to your advantage - build rapport and engage in small talk.
Work-life balance is prioritised: The Mediterranean influence means that spending quality time with family and enjoying a long lunch break is a priority for many Maltese. Embracing this perspective can lead to a healthier work-life balance.
Be patient, persistent, and proactive: To navigate the slower pace, acknowledge email and phone calls promptly to show you are engaged, but be prepared for a slower decision-making process. The key is to demonstrate reliability and respect for the local pace.
Even though Malta's governance is improving, dealing with bureaucracy can be a challenge.
Digital tools are your friend: Malta's government portal, Servizz.gov.mt, offers a range of online services that can save you a significant amount of time and effort... but at times you'll find that meeting in person can get you there faster. Knowing people is also helpful so make sure to network where possible.
Get guidance in writing: When dealing with officials, document everything. Getting guidance and next steps in writing can prevent costly and time-consuming misunderstandings.
Patience is a virtue: Processes often take longer than expected, so patience is key. The best approach is to take things one step at a time and maintain a calm and respectful demeanor. Engaging with bureaucracy can be a significant cultural adjustment, so mental preparation is helpful.
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